Refund policy

Start Your Return

If your shoes do not suit, you can return for a full refund, subject to our refund policy. You can return your shoes using our easy €5 returns label.

Please note: terms differ for Croatia, Cyprus, Malta, Greece, Slovakia, Czechia, see FAQs below.

We do not accept returns from Switzerland or Norway due to customs issues.

Conditions for Refund

In order to receive a full refund, the following conditions must be met:

• All shoes must be returned with 30 days from the order date.
• Shoes must be as new and not worn outside.
• Shoes to be in original box with labels attached.
• There must be no labels or tape attached to the box.

If shoes or packaging are dirty or damaged, we reserve the right to charge a cleaning charge or deduct the cost of repackaging. If shoes have been worn outside or have been damaged, no refund will be given.

Return FAQ's

What if my shoes are faulty?
If you think you have a fault with your shoes, you must contact us directly freet@freetbarefoot.com for us to sort a resolution.  You must not return to the warehouse.

How much will it cost to return my shoes?
We offer €5 returns shipping labels so you can post your return to a local returns address. There is no cost to process returns. Please note There are limitations for the following countries:

• Croatia, Cyprus and Malta must pay to return shoes to Italy.
• Greece and Slovakia self post to Germany.  Go on returns portal with your order details and you will get a self post label for Germany.
• Czechia and Slovakia - please return the shoes direct to our Czech warehouse. You must email Freet@freetbarefoot.com with your order number and name and size of what you are returning. Put a note in the box with your order details and post to:

  Freet Barefoot
  Central Warehouse Solution sro
  Prumyslova 377
  Mosnov
  742 51
  Czechia

Can I try on my shoes to see if they suit me?
Yes, you can try the shoes on indoors, to see if they suit, you but do not wear them outdoors until you are happy that the shoes suit you and you will be keeping them. Make sure you keep the box undamaged as you will need it for a return.

How do I return my shoes?
You can go to our returns portal, Start your Return and buy a shipping label to send your shoes back to a local returns address.

Please note the different rules for:

• We do not accept returns from Switzerland or Norway  due to issues with customs.
• Croatia, Cyprus and Malta cannot use a €5 shipping label and must pay to return shoes to Italy.
• Greece must pay to return to Germany.
• Czechia and Slovakia must pay to return to Germany or may choose to return direct to our warehouse in Czechia (see instructions above).

Pack the shoes in their original box and send back. Put the box into a suitable bag or box of a similar size. Nothing must be attached to the shoe box itself.

What if I want to send my shoes a different way?
You do not have to buy one of our postage labels but you do need to complete the returns process and you must include our returns slip with your parcel. You must email Freet@freetbarefoot.com with your order number, name and size of what you are returning. Post to:

Freet Barefoot
Central Warehouse Solution sro
Prumyslova 377
Mosnov
742 51
Czechia

How long until I get my refund?
We aim to process all refunds within 3 to 5 working days after parcel is received to the local returns address.

Start Your Return